What is the impact of leaders with emotional intelligence on proxy performance metrics in 21st century healthcare? - a systematic literature review
Chaudry, Aisha Hussain, Parisah Maham Halari, Simran Thakor, Sohini Sivapalan, Aran Ikar, Abdul Okhiria, Terrell Meyer, Edgar
Chaudry, Aisha
Hussain, Parisah Maham
Halari, Simran
Thakor, Sohini
Sivapalan, Aran
Ikar, Abdul
Okhiria, Terrell
Meyer, Edgar
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Affiliation
Hull University Teaching Hospitals NHS Trust; Royal Free London NHS Foundation Trust; Chelsea and Westminster Hospital NHS Foundation Trust; Sandwell and West Birmingham NHS Trust; et al.
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Publication date
2024-11-18
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Abstract
Emotional intelligence (EQ) in healthcare leadership has been a subject of debate regarding its significance in enhancing job performance and patient-centred care. This systematic review investigates the impact of EQ on organisational performance metrics in healthcare leaders. Eleven studies meeting the inclusion criteria were identified through a comprehensive database search. The findings suggest that EQ positively influences job satisfaction, with emotionally intelligent leaders fostering a positive work environment and commitment among employees. Moreover, EQ correlates negatively with emotional exhaustion, indicating its potential in mitigating burnout rates among healthcare professionals. EQ fosters teamwork, organisational culture and enhances job performance, with higher EQ levels in leaders associated with increased team empowerment and proactivity. Despite the compelling evidence, limitations in the study methodologies and heterogeneity in the reported outcomes challenge the establishment of definitive conclusions. Nevertheless, the findings underscore the importance of EQ in healthcare leadership and its potential to improve organisational dynamics and employee wellbeing. This review highlights the need for further research on EQ's impact on patient satisfaction and calls for the development of EQ training programmes tailored for healthcare leaders.
Citation
Chaudry A, Hussain PM, Halari S, Thakor S, Sivapalan A, Ikar A, Okhiria T, Meyer E. What Is the Impact of Leaders with Emotional Intelligence on Proxy Performance Metrics in 21st Century Healthcare?-A Systematic Literature Review. Int J Environ Res Public Health. 2024 Nov 18;21(11):1531. doi: 10.3390/ijerph21111531
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Article