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QI 1268 Improving the Documentation of Handover at Brooklands Hospital
Perkins, Hannah Lok, Sara Supported by the Quality Improvement Team, Coventry and Warwickshire Partnership Trust
Perkins, Hannah
Lok, Sara
Supported by the Quality Improvement Team, Coventry and Warwickshire Partnership Trust
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Affiliation
Coventry and Warwickshire Partnership NHS Trust
Other Contributors
Publication date
2025
Subject
Collections
Research Projects
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Journal Issue
Abstract
Aim: Handover documents to be correctly completed 100% of the time on the units at Brooklands
Following a CQC visit in 2023, units at Brooklands were unable to evidence patient handovers taking place. Units across the Brooklands site developed a handover form and reviewed this so a more simplified form was available to capture essential information and avoid duplication. A Standard Operating Procedure (SOP) was developed to accompany this document.
A clinical audit of handover forms showed that documentation of handover was still poor after implementing the new form, and it was identified that further work was needed to make improvements to practice. Further change ideas included developing a pre-populated crib sheet of a ‘good’ handover example, and adding and rewording some sections of the form.
Tools Used:
- Clinical audit to identify existing practice;
- Staff surveys to understand barriers;
- Mapping of handover forms, to identify which areas are currently missed and identify potential areas of duplication;
- Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf;
- SPC Charts - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-statistical-process-control.pdf;
- PDSA Cycles - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-pdsa-cycles-model-for-improvement.pdf.
Project Impact:
Handover forms are now completed consistently for patients at Brooklands. There have been improvements in completion for all sections of the handover.
Citation
Perkins, Hannah; Lok, Sara. QI 1268 Improving the Documentation of Handover at Brooklands Hospital. Coventry and Warwickshire Partnership NHS Trust. 2025.
Type
Internal Poster