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Digitising and Improving the National Care Certificate Programme
Carter, Heather Supported by the Quality Improvement Team
Carter, Heather
Supported by the Quality Improvement Team
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Affiliation
Coventry and Warwickshire Partnership NHS Trust
Other Contributors
Publication date
2025-11
Subject
Collections
Research Projects
Organizational Units
Journal Issue
Abstract
Project Aim: To fully transition the National Care Certificate (NCC) programme from a paper-based system to an online platform.
The NCC is a national framework of 16 core standards that the Trust requires to ensure consistent, high-quality care and meet CQC expectations. Moving it online supports the Trust’s digital transformation and centralises key workforce processes, with the project demanding effective project management, digital innovation and clear communication to deliver successfully.
Tools Used:
Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf;
Mind Map;
SWOT Analysis;
Stakeholder Mapping;
Stakeholder Analysis - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-stakeholder-analysis.pdf;
Communication Plan.
Project Impact: Successful transition from paper-based to online delivery of the Care Certificate which enabled the capture of all non-registered staff, inc. 211 who joined before 2015. Improved alignment with Trust-wide digital transformation and workforce processes helping achieve the Trust’s ‘People At Our Heart’ strategic objectives. Enhanced visibility of the Care Certificate’s importance and compliance; 315 staff have completed NCC with 55 marked as completed on Talent Platform.
Citation
Carter, Heather. Digitising and Improving the National Care Certificate Programme. Coventry and Warwickshire Partnership NHS Trust, 2025.
Type
Internal Poster