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Patient perspectives of a physiotherapy led musculoskeletal community event : a mixed methods service evaluation
Brookes, Peter Alan Jackson, Daniel Thomas Smith, Kirstie Plagerson, Jennifer Blackman, Fiona
Brookes, Peter Alan
Jackson, Daniel Thomas
Smith, Kirstie
Plagerson, Jennifer
Blackman, Fiona
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Affiliation
University Hospitals Birmingham NHS Foundation Trust
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Publication date
2025-04-11
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Abstract
Introduction: Musculoskeletal (MSK) disorders are an increasing burden on healthcare systems, prompting innovative models of care to improve access and outcomes. An emerging integrated model of care, musculoskeletal community event (MSK-CE), utilises multiprofessional and organisational input to provide a holistic approach in a community-based setting. However, patient perspectives remain largely unexplored.
Objectives: To investigate patient perspectives following the MSK-CE on key categories of satisfaction, confidence and comparison to usual care.
Methods: Patients on a National Health Service trust physiotherapy waiting list were invited to an MSK-CE. Attendees (n=253) were invited to complete a post-event anonymous survey comprising 7 multiple choice and Likert scale questions. A pragmatic mixed methods approach using quantitative frequency-based descriptive statistics with qualitative responses subcategorised around key categories of satisfaction, confidence and comparison to usual care and coded positive or negative. Quotations included to support findings.
Results: There were 71 respondents. Satisfaction with the MSK-CE was positive (Likert scale 1-10, 80% responded 7-10), with “advice and guidance” and “care provision” subcategories informed by quotations. Confidence to self-manage their condition generally improved (Likert scale 1-10, 64% responded 7-10), with quotations informing subcategories “promotion of self-management” and “reassurance”. When comparing this MSK-CE to routine physiotherapy care, responses were comparably distributed between “better” (n=25/71), “same” (n=19/71) and “unknown” (n=23/71). Respondents provided mixed feedback on subcategories of “format” and “organisation”.
Conclusions: Respondents were generally satisfied and reported improved confidence in self-managing their conditions following the event. Responses to comparison to routine care were evenly distributed between better, same and unknown.
Citation
Brookes, P.A., Jackson, D.T., Smith, K., Plagerson, J. and Blackman, F (2025) 'Patient perspectives of a physiotherapy led musculoskeletal community event: a mixed methods service evaluation'. PRS Annual Scientific Meeting. Keele University, 11 April.
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Conference Output