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QI 1195 Improving Flow of Care Needs Through Urgent Community Response (UCR)
Sekher, Saju Fisher, Ellen Supported by the Quality Improvement Team, Coventry and Warwickshire Partnership Trust
Sekher, Saju
Fisher, Ellen
Supported by the Quality Improvement Team, Coventry and Warwickshire Partnership Trust
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Affiliation
Coventry and Warwickshire Partnership NHS Trust
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Publication date
2024
Subject
Collections
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Journal Issue
Abstract
Aim: Improve patient flow from UCR Care into Adult Social Care (ASC) and staff to generate referrals to ASC within 3 to 5 days of assessment by October 2023.
UCR (Urgent Community Response) is a dedicated crisis response team of Advanced Clinical Practitioners, Nurses, Therapists, Advanced Practitioners, Health Care Assistants and Admin who work with patients to prevent unnecessary admission to hospital by providing a rapid intervention delivered within two hours.
The team wanted to use QI tools to improve their service. They wanted to meet their target of 3-5 days for referral to adult social care and they wanted to reduce over-prescription of care. Average length of stay at the start of the project was 6 weeks+; the team aimed to reduce this to 7 days.
Tools Used:
PDSA Cycles - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-pdsa-cycles-model-for-improvement.pdf;
Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf;
SPC Charts - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-statistical-process-control.pdf;
Process Mapping - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-conventional-process-mapping.pdf;
Mapping the Last 10 Patients - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-mapping-the-last-10-patients.pdf.
Project Impact:
• Average LOS for UCR Care reduced from 6 weeks in July 2022 to 2 weeks in October 2023.
• The average time taken to refer to ASC was within the 3-5 day target by June 2023.
Citation
Sekher, Saju; Fisher, Ellen. QI 1195 Improving Flow of Care Needs Through Urgent Community Response (UCR). Coventry and Warwickshire Partnership NHS Trust, 2024.
Type
Internal Poster