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QI 177 Patient Care Starts With Your Diary
Doherty, Kelly Supported by the Quality Improvement Team, Coventry and Warwickshire Partnership Trust
Doherty, Kelly
Supported by the Quality Improvement Team, Coventry and Warwickshire Partnership Trust
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Affiliation
Coventry and Warwickshire Partnership NHS Trust
Other Contributors
Publication date
2024
Subject
Research Projects
Organizational Units
Journal Issue
Abstract
Aim: To increase patient facing activity for Planned Therapy to reduce the length of the waiting list times by 30% by April 2022.
As a result of COVID and the redeployment of staff the waiting list for Planned Therapies had grown considerably.
A driver diagram was used to develop change ideas to help tackle the growing problem. PDSA cycles were used to monitor and develop the change ideas. Diary slots were maximised with the implementation of diary templates, a new system of operation for admin staff and the development of the Patient Flow Coordinator role. These contributed to increased productivity and reduced waiting times.
Tools Used: Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf;
PDSA Cycles - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-pdsa-cycles-model-for-improvement.pdf;
SPC Charts - www.england.nhs.uk/statistical-process-control-tool/
Project Impact: The team exceeded the aim of a 30% reduction in waiting times with a 40% reduction in wait times for Physio and a 47% reduction in wait times for OT.
Citation
Doherty, Kelly. QI 177 - Patient Care Starts With Your Diary. Coventry and Warwickshire Partnership NHS Trust, 2024
Type
Internal Poster