QI 177 Patient Care Starts With Your Diary

Abstract

Aim: To increase patient facing activity for Planned Therapy to reduce the length of the waiting list times by 30% by April 2022. As a result of COVID and the redeployment of staff the waiting list for Planned Therapies had grown considerably. A driver diagram was used to develop change ideas to help tackle the growing problem. PDSA cycles were used to monitor and develop the change ideas. Diary slots were maximised with the implementation of diary templates, a new system of operation for admin staff and the development of the Patient Flow Coordinator role. These contributed to increased productivity and reduced waiting times. Tools Used: Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf; PDSA Cycles - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-pdsa-cycles-model-for-improvement.pdf; SPC Charts - www.england.nhs.uk/statistical-process-control-tool/ Project Impact: The team exceeded the aim of a 30% reduction in waiting times with a 40% reduction in wait times for Physio and a 47% reduction in wait times for OT.