QI 1281 Improving Documentation of Patient Referrals into Community Paediatrics

Abstract

Aim: By the end of April 2024, 100% of new patient referrals into Community Paediatrics (CHWB) will be processed via Carenotes and, if accepted, added to a new patient waiting list. Historically, all new referrals are saved down as files to the Y : Drive under ‘Awaiting Triage’, then (once accepted) as ‘Awaiting 1st Appointment’. Not only does this system not make use of the implemented Trust Care Records system, it makes the team vulnerable to data loss or misfiling. The service is also unable to pull meaningful reports to reliably know referral numbers.

Tools Used: Project Charter - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-define-your-project-charter.pdf; Driver Diagram - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-driver-diagrams.pdf; Sustainability Model - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-sustainability-model.pdf; Brainstorming - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-brainstorming.pdf; Process Mapping - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-mapping-the-process.pdf; Stakeholder Feedback; Ohno's Eight Wastes - https://aqua.nhs.uk/wp-content/uploads/2023/07/qsir-lean-ohnos-eight-wastes.pdf.

Project Impact: • 100% of new patient referrals are now categorised and processed via Carenotes. • A 26% increase in the overall sustainability score for the project compared to pre and post, with ‘Organisation’ seeing the biggest improvement of 80%.